PRIVACY
We take every precaution necessary to ensure all details collected on our site are protected in the most cautious way possible. We understand your privacy and the security of your personal information is important to you.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however, we strive to use commercially acceptable means to protect your personal information.
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SECURITY
All credit card transactions are processed by PayPal Inc. in a secure payment gateway. We do not receive or hold your credit card details, these are handled by PayPal, and are only used when being transmitted to the appropriate credit card agency for processing. We only receive the first six and last two digits of your credit card, To help track orders.
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FREIGHT & TAXES
For orders within New Zealand, freight is charged at a flat rate of $6 with arrival within 1-4 working days.
When ordering internationally, it is possible customs, duty, or VAT fees may be applicable. Any fees charged once the package reaches your country are not included in the point of sale transaction and are payable to the appropriate government agencies. If you are concerned about taxes or duties, please look into this before you order. NB. We are required to sign that the value we mark for custom’s is true.
International freight is charged at flat rates. Normal Shipping rates are as follows:
International 10-25 days 0.0kg – 0.2kg $15.00 NZD (one toy)
International 10-25 days 0.2kg – 0.4kg $20.00 NZD (two toys)
International 10-25 days 0.4kg – 0.6kg $30.00 NZD (three toys)
International 10-25 days 0.6kg – 0.8kg $35.00 NZD (four toys)
International 10-25 days 0.8kg – 1.0kg $45.00 NZD (five toys)
Please email orders@getitdogtoys.co.nz if you wish to arrange faster international shipping.
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DAMAGED GOODS
If you receive defective or damaged goods please email us at orders@getitdogtoys.co.nz
Please clearly advise what the problem is and include the following information: Invoice or Packing Slip Number, Item Description, Date of Purchase, Price Paid, a daytime phone number and if possible a photograph of the damage.
Ensure items are returned to us in original condition. If the product cannot be exchanged by the same or another item to satisfaction, then a full refund will be provided.
Please allow us to have 3 to 5 working days for confirmation, We will contact you as soon as possible.
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RETURNS/REFUNDS
Please ensure item/s are NOT used, worn or damaged, and are in 100% re-saleable condition when we receive them back. We will contact you within 2 working days with the procedures to resolve the problem via the above guidelines. Returns for orders paid by credit card will be credited electronically back to your credit card account. Returns for orders paid by direct credit will be credited electronically back to your bank account.